At Hela Tech LTD, our refund policy is based on standard practices that strictly follow industry norms. We follow fair evaluation practices, and all refund claims are processed with thoughtful criteria to ensure that decisions are justified and mutually acceptable. Our policies address appropriate measures to resolve various claims, arising from a variety of needs and business situations.

When are you eligible for a refund?
When you submit a complaint via email to Hela Tech LTD, we first attempt to provide an optimal solution to the problem you are experiencing. Your case is first presented to the technical team, and then the experts at Hela Tech Ltd. are informed. Refunds are only granted in extreme circumstances, when nothing good can be done to resolve the issue.

When planning a refund, we check the validity and reliability of the case, and various conditions apply. If these conditions are met, a refund may be granted under the following circumstances:

The development/design/project study has not yet begun.
The issues with the project are beyond our scope of correction/resolution/fix.
You have not violated our payment terms.
You have not used any information to gain financial/commercial benefits (obtained during the partnership period).
The reasons you have provided are valid/rational/realistic enough to qualify for a refund.
You must be able to demonstrate your knowledge of UI design and development skills and understanding of our development process.
You have provided all the evidence and proof to prove your refund claim.
The claim does not arise from any billing dispute from your bank or payment provider.
Important Note: If a violation of any of the above points is found, your claim will be considered void. The decision regarding refunds is final and irrevocable.

How are refunds processed?
1. Pre-Refund Stage
The refund query is processed, analyzed, and validated.
The query is matched against the agreed terms and validity of the reference points.
Refunds are arranged in permissible cases and settled in full or in part, as appropriate.
2. Post-Refund Phase
Sign a proof-of-concept agreement.
Unless otherwise instructed, you must destroy all copies of shared information and communications in a timely manner.
3. Transfer Process
The refund process may take 7 to 10 business days after you sign the refund agreement.
Your refund will be issued in the currency in which the debit was debited. If this is not your original currency, your bank may charge fees or a change in the exchange rate may result in a difference in the refund amount compared to the amount you originally paid (in your local currency). You are solely responsible for any fees or losses incurred in this process.
4. Changes
Hela Tech LTD may, at any time, without prior notice to you and at its sole discretion, periodically modify this policy. You are expected to check the policy from time to time and request that we send it to your email address.

You can contact us at: info@hela-tech.com